At Remote Desk One, I’m dedicated to making IT support approachable, flexible, and genuinely beneficial to small businesses, entrepreneurs, and remote teams—no matter how or where they work.

My journey began 15 years ago as a freelance web designer, which evolved into an IT support role when I noticed a gap in the market: most IT services were tailored for large corporations, leaving my small business clients feeling underserved and overwhelmed. I witnessed their struggles with bulky, one-size-fits-all IT solutions that didn’t meet their unique needs. Rather than accept this status quo, I saw an opportunity to help.

Then, like many of you, 2020 brought unforeseen challenges that tested the resilience of both my clients and my own business. As the world shifted, many of my clients found it difficult to sustain their operations amidst sudden disruptions. Watching most of them either close down or scale back operations was a tough blow for my business, compelling me to adapt in order to survive.