For teams
- Remote Work Skills
Remote work skills training is a 1-hour coaching session designed to cut support costs by enhancing your teams digital literacy to handle common Level 1 support issues on their own, as well as, remote communication skills, and other responsibilities.
- Raise productivity by reducing unnecessary downtime.
- Lower support costs by reducing help desk tickets.
- Free up support teams to tackle complex issues faster.
- Time: 60 mins
- Seats: Up to 25
Why you need this
Poorly trained workers have a significant impact on the productivity of their team. By teaching teams the basic fundamentals to be self-supporting you will reduce downtime, and raise productivity overall.
Lost productivity
When employees struggle with basic IT issues it leads to Increased downtime, reduced efficiency, and errors in work due to technology struggles.
Support burden
Lack of basic IT skills among remote teams and organizations results in numerous tickets for simple issues, longer resolution times, and strain on support resources.
Financial impact
The costs associated with poor training can include but are not limited to costlier IT support, costs from lost productivity, ongoing costs from security incidents.
What your team will learn
I'll empower your team to quickly troubleshoot the most common, solvable problems with their own technology.
PC troubleshooting
Easily solvable PC , Windows, and application issues create an unnecessary number of help desk calls and avoidable downtime. I'll teach your team to help themselves with basic skills to resolve common issues.
Connection issues
Waiting on tech support for internet, camera, sound, and application issues slow the entire team. I'll show your team how to troubleshoot their own infrastructure, fix the problem, and get back up and running.
Security
Poor device security is an internal threat to your organization and your teams. We'll discuss the basics of responsible use according to company policies, and best practices across the board.
Productivity
I'll cover the fundamentals of using certain large language models to solve hardware and application issues on the fly, how to build a knowledgebase, and reduce downtime waiting for support teams.