Terms of service

1. Introduction Ilcome to RemoteDesk.one. By using our website and services, you agree to comply with and be bound by the following terms and conditions

2. Services Provided RemoteDesk.one offers IT Support, Consulting, and Help Desk services for professionals and remote teams, including but not limited to one-hour IT consultations (“IT Power Hour”), desktop support,  and ongoing consulting or support services.

3. Payment Terms

  • Technology Coaching: Sessions are secured by upfront payments to confirm the time.
  • Additional or Ongoing Services: Require a deposit or retainer, depending on the service. Deposits & retainers are non-refundable.
  • All hourly services are subject to the first hour paid in advance.
  • I do not accept checks. In the event of an exception, no work will commence until the check has cleared & passed all security checks by the bank.
  • Payments can be made by credit card, debit, or wire transfer.
  • Invoices are considered overdue after 3 days of non payment. After 3 business days, 10% late fee is applied. After 5 days an additional 10% is applied.

4. Cancellation and Refund Policy

  • IT Power Hour Cancellations: Must be made at least 24 hours before the scheduled time. A $25 cancellation fee applies.  You may, however, reschedule at the next available time at no charge.
  • Refunds: Requests based on dissatisfaction are handled on a case-by-case basis, which may result in a full refund, partial refund, or no refund.

5. Liability Disclaimer While I back up our work, Remote Desk One is not responsible for any damage caused by the implementation of our suggestions. It is the user’s responsibility to use final discretion and approval.

 

6. Privacy Policy I collect only the data necessary to create a client account, facilitate the use of our services, and for billing purposes. I do not share your information with third parties except as required to process payments or as mandated by law.

Here are links to the privacy policies and terms of services of the 3rd party services used to manager your accounts and provide services.

6A.  Microsoft Clarity – We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

7. Intellectual Property Remote  Desk One retains all intellectual property rights to the services I create, including the names of our services and website content. Clients are granted a limited license to use these materials for their intended purpose but may not reproduce or distribute them without our written consent.

8. Governing Law and Dispute Resolution
Any disputes arising out of or related to these terms of service or your use of our services shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles. Any legal actions or arbitration will take place exclusively in the courts or arbitration venues located in Michigan.

9. Analytics -I use Matamo analytics to measure website visitors, Matamo is a privacy friendly alternative to Google Analytics. If you don’t want your website visits tracked you may opt out here – https://remotedesk.one/matamo-analytics-opt-out/.

10. Marketing

By signing up for our newsletter, alerts, or creating an account on our platform, you agree to occasional marketing emails from our company to promote products or services, or inform you of relevant information. I do not share your email with anyone for any reason.

11. Changes to Terms I reserve the right to update these Terms of Service at any time. Continued use of our services implies acceptance of the revised terms.

Remote Desk One
PO Box 99334
Troy MI 48099
support@remotedesk.one